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currently only partially available (+49 211 969 4747)
Knowledge base
MQuality (for Metro employees)
General (MQuality)
12
Issue ? - Needed information for Development from Business side
RP-for Common Sourcing- Genaral information
Specification Workflow with Status Description
How to do missing or wrong translation in MQuality
How supplier and internal user can assign the task to himself from others ?
View all 12
Country / local QA and Packaging Tasks in MQuality
13
CS_Global RP-Country QA tasks-country alignment steps
SP Country QA - How to create local specification in MQuality?
SP Country QA Task: How to review Supplier Master Data Info ?
SP Country Packaging tasks : How to fill Packaging section ? (Video )
SP Country QA Task: How to review Supplier QA and PACK Info ?
View all 13
Global QA & Packaging tasks in MQuality
5
SP Global QA - How to create Specification
SP Global QA- How to Review Supplier Info
SP Global QA -How to Fill Packaging section
SP Global QA-Approve QA & Send SP to Design Packaging
SLAs - for steps in CS RP workflow
eSourcing for Buyers
User Guides For Buyers Local Tendering
8
Local Tender-Project Support
How the create an competitive RFP?
How to create an Auction only?
How to create Auction from Demand Specification (Only with Auction)
How to set up English Auction?
View all 8
User Guides for Verpackungsmittelfreigabe
1
Verpackungsmittelfreigabe
User Guide for COBM Buyer
12
Corporate Own Brand Management-Project Support
Corporate Own Brand Management_Wine projects
GTIN Management in eSourcing_Overview
How to place Quantities as a Country Buyer?
How to export BU quantities?
View all 12
User Guides for GNFR Buyer
5
User Guide RFP for GNFR Projects
How to approve a submitted SSR request?
User Guide RFP and Auction for GNFR Projects
User Guide Auction for GNFR Projects
How to register a new supplier in eSourcing?
Buyer FAQs
13
How do I log in?
Where do I find the latest version for the AUC/RFP rules?
Finalize project (Awarding vs Awarding in process)
Which reports are available in MDW for Local Tendering?
How to request a new buyer user
View all 13
Support (eSourcing)
2
How to contact eSourcing support?
What are our services for eSourcing?
eSourcing project handling with Metro Link Plus
9
Supplier access to eSourcing via MLP | Use cases and User Guide
Search for supplier companies in MLP
Search for supplier companies or contacts in eSourcing
Push supplier company from MLP to eS - Company is created in eS
Prospective Supplier handling
View all 9
SCOT (Metro Employees)
GENERAL
14
How to contact SCOT support
Emergency! What do I do?
SCOT highlights and how we can help you
How to request SCOT Internal user accounts
How to request SCOT Supplier accounts
View all 14
RCA Management
20
What are RCA1, RCA2 and RCA3?
How to manage FOLs
FOL Bulk Update
How can Suppliers assign RCA2
Root Cause Tree and general overview of consideration types
View all 20
PRCA Management
6
How PRCA works & advantages of PRCA (proactive vs reactive)
How to create PRCA as Metro Admin
Difference PRCA created by Supplier vs created by Metro Admin
How to check PRCA rules created by Supplier(s)
Is PRCA approval needed
View all 6
PORTFOLIO Performance
5
Portfolio Performance Calculation
Month closure for suppliers
Early Deliveries impact on OTIF
How to assign portfolio to Admin users
Multiple suppliers selection at portfolio creation
PENALTIES
5
Penalization Contracts Types
Difference between Penalization Results and Penalization Details
How to create Supplier Child contracts
How to handle negotiated amounts
Transfer of Penalty amount to MCCM
BULK Email
3
Report Types
How to delete recipient(s) from the recipient list
Failure Delivery Check (failed recipients, status, possible reasons)
New Supplier Interface
11
Homepage | General presentation
Homepage | Business Overview
Homepage | Performance Summary
Homepage | Operational Weekly Dashboard
Homepage | Detailed KPI View
View all 11
Logistic Parameters
4
Logistic Parameters | General presentation
Logistic Parameters | Supplier Holiday Change Request
Logistic Parameters | Article Parameters Change Request
Logistic Parameters | Order Delivery Parameters Change Request
Spaceman
Support (Spaceman)
2
What are our services for Spaceman?
How to contact the support (Spaceman)
General (Spaceman)
2
How to get access to Confluence (Spaceman)
Issues after installation of Windows 10 (Spaceman)
Log in and access (Spaceman)
7
How to Switch Data Base for RU
How to get New license for a New User?
How to switch license from one to another user?
User credentials empty on Spaceman Login (Spaceman)
my.Spaceman not visible after starting the application (usage of second screen) (Spaceman)
View all 7
Data (Spaceman)
10
Article dimensions not correct (Spaceman)
Missing article (Spaceman)
How to add a new/missing assortment group in the Spaceman hierarchy (Spaceman)
What does the product status mean in the Product List (Spaceman)
How to add a new/missing store in the Spaceman hierarchy (Spaceman)
View all 10
Planograms (Spaceman)
21
How to create a Pallet
How to re-number a Fixture
How to stack products in planogram? (Spaceman)
How to access archived planograms (Spaceman)
How to change database to open a planogram (Spaceman)
View all 21
Publisher (Spaceman)
4
How to create a publishing job (Spaceman)
How to save a planogram as a pdf file (Spaceman)
READY Planograms not being published - Error 409 (Spaceman)
How to edit an existing output designer template (Spaceman)
SharePoint (Spaceman)
6
How to grant access to SharePoint (Spaceman)
Delete Planograms from SharePoint (Spaceman)
How to generate a report with the new comment feature in SharePoint ?(Spaceman)
Planogram Comparison Report in SharePoint (Spaceman)
How to use the feedback functionality in SharePoint (Spaceman)
View all 6
MAC Images (Spaceman)
3
MAC Images for New Spaceman Countries (Spaceman)
MAC Images Tutorial (Spaceman)
How to set up MAC images (Spaceman)
Power BI (Spaceman)
1
How data gets updated in Power BI? (Spaceman)
MicroStrategy (Spaceman)
1
MicroStrategy Reports (Spaceman)
Power App (Spaceman)
2
Link to PowerApp
How to use Power App (Spaceman)
OBDM (for Metro Employees)
Projects
2
How to find your To-Do (Task or Approval)
Search for Projects
Pricing/Zilliant
Price Manager (Zilliant)
7
Worksheet General Properties (Video available)
How to add a KPI card ? (Video available)
Worksheet Navigation: Common Operations (Video available)
How to add a filter ? (Video available)
How to manage and hide columns ?
View all 7
Price Manager (Zilliant) - Pricing strategies (Videos)
3
Article type Strategies (Video Available)
Competitor strategy at store level (Video Available)
Inter channel pricing (Video Available)
Price Manager (Admin)
2
How to create a new workbook ? (Video Available)
How to add another worksheet to the existing workbook ? (Video available)
FSD Horeca Price list defination (Source & locally managed data)
0
Archive
0
DANA
0
Pricing / Revionics
General ( Pricing / Revionics)
2
How to login into Revionics ?
How to request new user for Revionics ?
Support (Pricing / Revionics)
2
Revionics support - Sales Force.
What are our services for Revionics /Pricing?
MFT (Pricing / Revionics)
4
User and queries management for MFT
How to install FileZilla? (Mandatory for MFT)
How to login into MFT?
How to change password for MFT PROD/PREPROD ?
ODIN (Pricing / Revionics)
3
ODIN Mass Upload
Request users for ODIN
Links for ODIN PREPROD/PROD
Supplementary files checks (Pricing / Revionics)
1
How to check Supplementary Files for MCC Countries ?
Export Notification ( Pricing / Revionics)
3
Price Export ( Successful / Failed)
How to add someone to the e-mail notification of the price export?
Different types of Revionics automated email notification?
Trainings
3
Revionics Trainings April 2021
Revionics Reporting Training 2021
Training on Mass Maintenance
Qaudits - Store Inspection
Support offered by us? (QAudits)
3
How to contact support for QAudit
What are our services for QAudits
How to get a user for Qaudits
Getting started with Qaudits
4
How to log in Qaudits
How to create a user in Qaudits
How to unlock a user? (Qaudits)
How to delete/disable a user? (Qaudits)
Audits Store Inspection FAQs
10
Who can plan Store Audits? (Qaudits)
Is it possible to invite external auditor? (Qaudits)
Single audit plan (Qaudits)
Do auditors see the audit plan?
Difference between status planned and not finalized
View all 10
Store Registration (Qaudits)
6
How to create a store (Qaudits)
How to add stores and create a region store (Qaudits)
Do I need to create stores in the system? (Qaudits)
How to delete a store (Qaudits)
How can country Admin add country specific info in system? (Qaudits)
View all 6
System Translation in Local Language (Qaudits)
4
Is it mandatory to translate the full system? (Qaudits)
Translation of the system in Local Language (Qaudits)
How to translate the system? (Qaudits)
Where to translate the checklist only? (Qaudits)
Checklist Adaptation (Qaudits)
8
Rights to modify global harmonized checklist? (Qaudits)
How to hide a chapter? (Qaudits)
Can I add a new chapter to the checklist? (Qaudits)
Can I add a new subchapter?
Where I can translate a subchapter? (Qaudits)
View all 8
Audit Conduction - Store Inspection
5
Difference Document Review & Store Inspection
Plan audit with Single Plan
Audit conduction: Store Inspection
Chapter Comment Update/deletion
Obligatory CAP Follow-up
ARP
Support (ARP)
4
What are our services for Assortment Range Planning (ARP)?
How to report incidents and technical bugs? (ARP)
Wie übersetze ich eine Seite vom Englishen ins Deutsche? (im Browser Google Chrome)
How to contact the support (ARP)
General (ARP)
4
Field Descriptions (ARP)
How to download your current view in ARP and open it in an excel file? (ARP)
Data Sort: how APEX operates with NULL values (ARP)
Why is the "Actual" status of an article different in the Range Plan and in the export reports? (ARP)
Log in and access (ARP)
1
"I cannot login" (ARP)
eLearnings (ARP)
4
1. Range Change Calendar (ARP) - English
2. Range Planning (ARP) - English
1. Sortimentskalender (ARP) - Deutsch
2. Setup Sortimentsplan (ARP) - Deutsch
Recommendations (ARP)
2
When performing changes in "Merchandizing Setup", create a new Range Plan on the same day (ARP)
Maintain Linear Meter and SKU values before creating a Range Plan (ARP)
Range Planning (ARP)
9
After the approval of a Range Plan, the mail with the mass upload files was not sent. What went wrong? (ARP)
MDW data on Range Planninng views (ARP)
Process of New Article Listing (ARP)
Why don't I see newly created articles in my Range Plan? (ARP)
How to adjust store format (MaGr change)? (ARP)
View all 9
MMS Interfaces (ARP)
5
MMS Article Activation Process (ARP)
How to maintain Season Code (ARP)
Module MMS Interfaces (ARP)
ODIN Interface - how does the data transfer work? (ARP)
ODIN Interface > Local Code - issues with the transfer (ARP)
Administration (ARP)
2
User management (ARP)
How to set up Notification e-mails (ARP)
FSD (ARP)
1
How can you view and edit Store Exceptions in FDS Planning? (ARP)
PAUL
1
How to get access to PAUL? (ARP)
METRO Contract & Condition Management (MCCM)
Support (MCCM)
2
What are our services for MCCM?
How to contact the support for MCCM
Help Desk Software
by Freshdesk
