GENERAL

How to contact SCOT support
Email SCOT First Level Support at scot@sourcingsupport.de or submit a New support ticket.    IMPORTANT: - Our business hours are Monday-Friday from ...
Mon, 23 Mar, 2026 at 11:29 AM
Emergency! What do I do?
SCOT is a key supplier collaboration application designed to facilitate your communication with suppliers. Here you can analyse supplier deliveries to Metro...
Mon, 16 Oct, 2023 at 1:36 PM
SCOT highlights and how we can help you
How can First Level Support help you?   Consultancy  If you need help on how to use SCOT and its specific features, or just a best p...
Mon, 23 Mar, 2026 at 12:43 PM
Homepage explained
To access the Admin Homepage, log in to SCOT by selecting the Employee section. On Homepage you have quick access to useful analytics, like Performance ...
Mon, 23 Mar, 2026 at 12:53 PM
How to request SCOT Internal user accounts
To request a new SCOT Internal user account: - if you have access to JIRA, please raise a Service Request (SR) in JIRA. Under "Confluence Search&qu...
Mon, 29 Jul, 2024 at 8:11 AM
How to request SCOT Supplier accounts
1. Suppliers generally access SCOT via the Metro Link Plus which is a very easy one-entry point to most of Metro applications. Therefore, you need to on...
Mon, 23 Mar, 2026 at 12:59 PM
EDGE | Access / Request and Incident management
EDGE | ML supplier collaborator is an analytical and visualisation tool in collaboration with SCOT which works as reporting tool with more details abou...
Mon, 23 Mar, 2026 at 1:15 PM
How to obtain access to Confluence/Jira
Procedure to create Confluence Account 1. Open your Chrome internet browser and navigate to: https://agile-tooling.metrosystems.net/login. 2. Log in wi...
Tue, 18 Jul, 2023 at 2:22 PM
Gross and Net KPI explained
Gross KPI In SCOT, the Initial Order Quantity and Planned Delivery Date (PDD) are considered for performance calculation. Order Updates are not consid...
Mon, 23 Mar, 2026 at 1:18 PM
Applied Tolerance KPI
Applied Tolerance is related to the weighed articles and it is defined to adjust the quantity losses caused by objective reasons (e.g. natural dehydration o...
Mon, 23 Mar, 2026 at 1:21 PM