MQuality enables GQA and CQA to conduct real-time local and international online RP, SP, WD, LT with suppliers and laboratories for Own Brand articles.


MQuality is a part of MCC's own brand strategy through collaborative own brand product development/QA from "Idea to shelf" on international, regional and country-individual level. Efficient Own Brand assortment building through international transparency and safety.

 



How can Process Consulting Offer Solution help you?

 

Help 

If you need help in handling the application, we will explain the best we can so you are able to use MQuality without struggling.

  • Please contact us if you have any technical question about what and how to do in MQuality.



Consultancy / Customer Care 


  • If you as GQA, CQA, OB Packaging Expert or Laboratory user are not sure which handling would be the best and need consultancy, we will try to give you the best advice we know of.
  • RP, SP and LT - we offer complete assistance for project setup, article creation, laboratory and supplier masterdata check.
  • Check and control - before publishing RP, SP and LT we can check together if all settings are defined correctly and it will work the workflow as expected the workflow.




Training / Onboarding 

We offer online trainings for newcomers or for advanced users Q&A sessions if needed. You can start right away with MQuality and learn how to set up and follow RP, SP workflow in your daily work. 

We offer also supplier support to become familiar with the tool. 

  •  Please contact us if a new colleague needs a training or if you would like an advanced Q&A sessions.



Tutorials

We share with internal and external users all knowlege which we have from provider and Product Owner in place.

The knowlege data base is under following links and in the system itself under Help icon: 


 

Reporting 

  • We support you to explain you reports which are already embedded in MQuality tool.
  • We support you to request specific report if needed.

 


User Management 

If there is a new user needed in MQuality, there are several possibilities to get access to MQuality system depends on the user type. We support internal and external users to get access to MQuality system. We support also deactivation of the accounts in case if someone leaves Metro or change name or organisation mail. If a supplier is delisted, you can ask us to deactivate the supplier user as well.In this case we support the needed steps in Metro Link plus and MQuality.

For internal user please use in case of new joiner: 

 - apply via EAC page  https://eac.metronom.com/my-apps 

 - all MQuality Admin Users can create internal users for own country QA, OB users

 - or apply per mail to us mquality@sourcingsupport.de


For suppier company and users please alwasy use Metro Link plus to invite. This is only way to give access supplier to the application which is embedet in this platform as MQuality is.



Change / Improvement 

If you have ideas or expectations on how to improve MQuality, if you miss functionalities, if you need a new or any other configurations, we will inform the product owner and provider about your needs in order to improve your overall experience with the tool to support your business needs.  

MQuality team is constantly working on to improve the MQuality application.

  • Please contact us if you have any suggestion to improve MQuality.



Cross Solution

If you need assistance for issues that concern both MQuality and Metro Link plus, eSourcing or OBDM  please let us know and we will do our best to offer the suitable solution.

  • Please contact us if you have any issues related to MQuality.



Testing 

We do not test new versions/sprints of the tool so that the quality of the application stays good or improves. This is already done by external provider of MQuality. We can with dummy users "play" on test system some scenarions to learn, to reproduce the issue or to find out how the system is working.

  • Please contact us if you waht to have access to test system.

 


Defect Handling 

If anything goes wrong in MQuality, like system down, technical errors or unexpected behaviour of the application, we will try to reproduce the issue, provide a workaround if existing, contact the provider in case if FLS cannot help so that the issue is solved as soon as possible. The users get a stable environment where they can work better and you are informed about the progress of the issues.   

  • Please contact us in such cases.



Performance 

In case MQuality is slow, or slower than usual, you can contact us and we will try to help you with technical advice about your environment, we will try to reproduce the low performance and inform the provider about the issue so that they can improve the speed of the system.

  • Please contact us when MQuality is slow.

 

 

How to reach us?


There are following ways to contact the support for MQuality
Per email: mquality@sourcingsupport.de
Per phone: +49 211 969 47 47 Hotline (Mo. – Fri.: 08:00 to 18:00)
Per support ticket: click to open a Freshdesk ticket or click on button "New support ticket"        




Contacts:

Product Owners: 

main Robert Rimke RP, SP 

Liliana Peter LT, WR


  Business Partners: 

Olga Dzieciuchowicz, Mihaela Peter, Tim Pfeifer